Frequently Asked Questions
Everything you need to know about our Canadian-designed outerwear.
Where are Quartz Co. products manufactured?
All Quartz Co. winter jackets are proudly designed and manufactured in Canada, ensuring the highest standards of quality and ethical production.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders within Canada and the USA typically arrive within 3-7 business days, while international delivery times vary by destination.
How do I determine my correct size?
We provide a detailed size guide on each product page. Our coats are designed with various fits—from slim to oversized—so we recommend measuring yourself and comparing against our chart.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags within 30 days of purchase. Please note that certain promotional items may be final sale.
Are Quartz Co. jackets covered by a warranty?
Yes, our parkas are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship for the life of the product.
How should I clean and maintain my down jacket?
To preserve the quality of your jacket, we recommend professional dry cleaning or machine washing in a front-loading machine with specialized down detergent on a gentle cycle.